Policy

1804 Kremas & Epis Store Policy

Thank you for supporting 1804 Kremas & Epis. Please review our policies before placing your order.

Orders & Payments
Payment is required before orders are processed. Please confirm your items, quantities, contact information, and delivery address before completing your purchase.

Shipping & Delivery
Available shipping options and charges are shown at checkout. Delivery dates are estimates and may be affected by carrier delays, holidays, or weather. Contact us promptly if you notice an incorrect shipping address.

Damaged, Incorrect, or Missing Items
Please contact us promptly with your order number, a description of the issue, and clear photos of the products and packaging. Keep all packaging until we review your concern. Do not consume products that arrive leaking, unsealed, or visibly damaged.

Returns & Refunds
For food safety reasons, we do not accept returns of food or beverage products. If your order arrives damaged, incorrect, or with a product quality concern, contact us so we can review an appropriate resolution, which may include a replacement or refund. This policy does not limit rights provided by applicable law.

Cancellations & Changes
Contact us as soon as possible to request a cancellation or order change. We cannot guarantee changes once preparation or shipping has begun.

Product Care & Allergens
Review the ingredients, allergen information, and storage instructions on each product label before use. Customers with food allergies or dietary concerns should contact us before purchasing.

Custom & Event Orders
Pricing, payment requirements, preparation times, and cancellation terms will be confirmed before your custom order is accepted. Please review these details carefully before paying.

Contact Us
For order questions or concerns, contact us through 1804kremas.com or our email [email protected] Include your order number so we can assist you efficiently.